Keeping the Peace at Ealing Hospital
Younes Ghouloul has worked for 14 years as a security officer
Younes Ghouloul was shortlisted for an industry award last year
June 11, 2025
The man whose job it is to keep patients and staff at Ealing Hospital safe has spoken about his role.
Security officer Younes Ghouloul has spent 14 years helping keep the peace at the local NHS facility and two other hospitals run by the trust.
He says that a typical week will see more than 200 incidents logged by the team who patrol in pairs or remain in close contact via radio.
A&E provides the stiffest challenge for even the most stalwart of security officers whose duties include issuing ID badges, patrolling the sites, locking down areas at night, and responding to incidents.
Hundreds of cameras monitor the sites which can be invaluable in providing the police with video evidence as well as keeping an eye on suspicious individuals.
Younes was the person who tracked down someone posing as a bogus doctor who was subsequently arrested and convicted.
He has even stepped in to help when he is off duty like helping disarm a patient wielding a fire extinguisher.
“I always stay calm and reason with people. I don’t judge individuals,” says Younes who has been in his fair share of confrontations.
“There is a lot of bad behaviour. It is a shame given staff are trying to help people but if I can resolve a situation amicably it makes it all worthwhile.”
The majority of incidents involve substance abuse, patients with mental health problems, those frustrated by long waiting times and the homeless seeking refuge at night.
The introduction of body cameras to record confrontations often helps defuse situations along with Younes’s measured approach.
He added: “I don’t know what individual’s personal circumstances are and sometimes people just want someone to listen to them or are in so much pain they can’t help lashing out.”
His commitment hasn’t gone unnoticed by his peers and last year he was shortlisted in the National Association of Healthcare Security Awards.
“I feel like I make a difference and there aren’t many jobs you can say that about. People are often at their most vulnerable in hospital and me and my colleagues at Medirest ensure people feel safe.”
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