Dirty Neighbourhood? Call Grimebusters!

New hotline to be launched to tackle hotspots

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Ealing Council has approved plans for a new 24-hour, 7 day-a-week, hotline to tackle graffiti, fly-tipping and emergency cleansing.

The Grimebusters hotline will be launched later this year and will enable residents to report incidents and trouble spots, at any time, day or night. The Grimebusters team will aim to deal with issues reported within 24-hours.

Councillor Bassam Mahfouz, cabinet member for Transport and Environment, said:
“The cleanliness of our streets is a top priority both for residents and us as a council. Residents want to know that they can easily report problems with graffiti and fly-tipping at a time that is convenient to them, and more importantly that those reports will be dealt with promptly. There is currently an anomaly where some reports can take up to four days to be actioned and this is unacceptable.

“If there’s something fly-tipped in your neighbourhood, you can call our new Grimebusters line and get a quick response. This new service will further improve the quality, standard and response to street cleaning, graffiti and fly-tipping across the borough and officers will do their best to deal with the issue within 24-hours. This will go a long way towards making the borough an even cleaner and nicer place to live - together with improvements such as Saturday street cleaning, which are showing that we are responding to the needs of local residents to make our streets cleaner.”

Emergency cleansing is where unsanitary or potentially harmful material, such as fuel spills or broken glass is found in a public place. Standard street litter and missed refuse and recycling collections do not come under this category.

This decision was made by the council’s Cabinet on Tuesday, 12 October 2010. All cabinet decisions are subject to call-in for a period of five working days from the date of publication of the minutes of the meeting.

13 October 2010