|Ealing Hospital Responds to Cancer Care Survey|
Trust aims to reach out to patients to improve service
Ealing Hospital NHS Trust is to initiate a series of focus group sessions with cancer patients who use the hospital’s facilities in response to a survey that ranked the hospital in the bottom ten for cancer care in the country. It was one of 8 London hospitals that featured in the worst performers list.
The hospital has had a cancer patients’ user group at the hospital for many years and they recently boosted the membership of that group to 16 members. They welcome new members who are keen to share their experiences. The group meets with Cancer Lead Nurse Sarah Gigg and her team every two months.
Julie Halliday added,“But there are still many of our patients who for various reasons including language differences, are not being heard. We are committed to improving services in response to our patient’s views and so hearing the views of our patient’s views is of great importance to us."
In 2010 a focus group held by the hospital for cancer patients received a wider range of interested patients and they are planning to hold similar sessions again to attract as many of our cancer patients as possible and allow them an opportunity to have their say.
May 11, 2011